Help centre

Questions, answered.

Everything about our apparel artwork service, websites and stores, Coolprez and how we work, in one place.

Topic 01 · 4 questions

About us

Who we are, where we’re registered and how to reach us.

01.1What does FizEdge Projects do?

We’re an apparel company with two parts. Our Apparel Artwork Service prepares artwork for apparel businesses: custom graphics, recreation, cleanup and print-ready files, plus websites and online stores for apparel businesses. We also build apparel brands of our own, starting with Coolprez.

01.2Where are you based?

FizEdge Projects operates through two registered companies: Fizedge Projects Ltd in Nigeria (company no. 8693246) and Fizedge Projects Inc. in Canada (corporation no. 1794440-3). We work with apparel businesses online, wherever they are.

01.3How do I contact you?

Email 244project@fizedge.com or use the contact form. Email is our only contact channel, for both companies.

01.4Do you only work with apparel businesses?

Yes. Everything we do, from artwork to websites, is for apparel: clothing brands, T-shirt and merch businesses, print shops and creators.

Topic 02 · 8 questions

Artwork service

Pricing, timelines, revisions, recreation and ownership.

02.1What can you help with?

Custom T-shirt and apparel graphics, recreating and vectorising existing artwork, cleaning up and enhancing low-quality files, and preparing print-ready files for your print method.

02.2How much does a project cost?

Every project is different, so we review your files first and send a quote with the scope and price before any work starts. You only pay for work you’ve agreed to.

02.3How long does it take?

It depends on the artwork and how much work it needs. We confirm the timeline in your quote. If you have a deadline, tell us when you get in touch.

02.4Are revisions included?

Yes. The number of revision rounds is set out in your quote, so you know exactly what’s included before we start.

02.5Can you recreate a design from a photo or an old shirt?

Yes. Recreation is one of our core services. Send the clearest photo or scan you have and we’ll rebuild it as clean, print-ready artwork.

02.6Can you recreate a logo or design that belongs to someone else?

Only if you own it or have permission to use it. We don’t reproduce other people’s trademarks, logos or copyrighted artwork without authorisation, and we may ask you to confirm your rights before we start.

02.7Who owns the final artwork?

Once your project is paid in full, you own the final artwork we deliver for it. Details are in our Terms & Conditions.

02.8How do I pay?

Payment details, currency and timing are shown on your quote or invoice.

Topic 03 · 6 questions

Files & print methods

What to send, what you get back and print methods.

03.1What files can you work from?

Anything you have: JPG, PNG or PDF files, screenshots, even a photo of a printed shirt. If it’s blurry or low-resolution, that’s exactly what recreation is for.

03.2Which print methods do you prepare files for?

DTF, DTG, sublimation and screen print. If you’re not sure which one your printer uses, tell us who they are and we’ll check.

03.3What file formats will I get?

Whatever your printer needs, usually AI, PDF, EPS, SVG or a transparent PNG, sized for your print area.

03.4How do I send you large files?

Share a Google Drive, Dropbox or WeTransfer link in the contact form or by email. Make sure the link can be opened by anyone who has it.

03.5Do you print or ship garments?

No. Our service prepares the artwork; printing is done by your printer. For finished apparel for yourself or a group, see Coolprez.

03.6Will my print look exactly like the screen?

We prepare files so they print as closely as possible to the design, but colours and detail also depend on the printer, equipment, inks and fabric. We recommend a test print before a large run.

Topic 04 · 4 questions

Websites & stores

Websites and online stores for apparel businesses.

04.1Can you build our website or online store?

Yes, if you’re an apparel business: a print shop, clothing brand or custom apparel store. Our developer builds the site and sets up your products, collections, payments and shipping.

04.2Which platform will you use?

We recommend a platform based on what you sell, how you fulfil orders and your budget, and confirm it in your quote.

04.3Who owns the website and store accounts?

You do. Platform, domain and payment accounts are set up in your name, and any platform or app fees are paid by you directly.

04.4Do you help after the store is live?

Yes. We offer technical help once your store is live. What’s included is set out in your quote.

Topic 05 · 4 questions

Coolprez

Our own apparel brand and how to order.

05.1What is Coolprez?

Coolprez is an apparel brand developed by FizEdge Projects: custom T-shirts and apparel for you, your event or your business.

05.2Can I order from Coolprez now?

Coolprez is in development. See what the brand is about and follow along for launch news.

Visit the Coolprez page.

05.3Can Coolprez handle group or business orders?

Yes, that’s one of the things Coolprez is for. Tell us about your order.

05.4Where are Coolprez’s shipping and returns policies?

They’ll be published on the Coolprez store when it opens and will apply to Coolprez orders.

Topic 06 · 3 questions

Your files & privacy

What happens to your files and personal information.

06.1What do you do with the files I send?

We use them only for your project and treat them as confidential. We don’t share them with anyone else or use them for other clients.

06.2Will you show my project in your portfolio?

Only with your permission. We always ask first.

06.3How do you handle my personal information?

We collect only what we need to reply and deliver your work. Read the full Privacy Policy.

Still have a question?

Talk to the people who do the work.

Send us your question and, if you have one, the file you’re working with. We’ll point you in the right direction.

Request a consultation